Returning customers use our
Easy 4-Step Quick Reorder |
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Receive special offers and
promotions from Styles Checks. |
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All checks now offer EZShield
check fraud protection.
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Customer Service > Frequently Asked Questions |
Frequently Asked Questions
If you do not find the answer to your question here, please
e-mail us
and we'll respond to your inquiry as quickly as possible. |
General Ordering Questions
Online Ordering Questions
Ordering By Mail
Quick Reorder Questions
Product and Price Questions
Security Questions
Bank Comparison Questions
General Ordering Questions:
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Q.
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Will Styles Checks include changes that have taken place at my bank?
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A.
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When banks merge, change names or revise their operations, this can sometimes
affect how your checks should be produced. If you think your bank has made
recent changes or if you just want to follow up on its status, call Styles
Checks Customer Service at 1-800-356-0353. Our database is updated very often,
so we probably will already have your bank's changes. If an MICR Specification
Sheet is needed for the changes, we'll give you easy instructions for getting
it.
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Q.
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What does an "MICR Specification Sheet" do? |
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A.
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An MICR Specification Sheet is a form that provides the proper
numbers and spacing so your checks will scan correctly at your financial
institution. Your local bank branch has all the details, and Styles Customer
Service will walk you through the process: 1-800-356-0353 |
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Q.
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Is there a place for my phone number, license number or other information on my
checks? |
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A.
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Yes. On the personalization page, use the line marked "Other" to include information in addition to name and address. For your protection and due to recent laws in several states, printing social security numbers on any material to be delivered by mail is no longer permitted.
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Q.
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How do I place my order with Styles Checks? |
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A.
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You have three options:
1) Submit your order online via our SECURE server.
2) Call toll-free 1-800-356-0353 and one of our agents will be happy to assist you in placing your order. (2-box minimum and processing fee apply).
3) Submit a voided check and deposit ticket from your current account along with your order form and payment check to Styles Checks. |
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Q.
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How soon will I receive my checks? |
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A.
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View Shipping &
Handling Rates and Times
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Q.
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Can I check the status of my order? |
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A.
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You can check your order's status on our web site. Simply go to
the Order Status page, enter your
information and we will return the status of your order. You can also call
toll-free: 1-800-356-0353. |
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Q.
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How do I use the coupon I clipped? |
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A.
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If you are a first-time customer, you will be able to enter the
offer code from your coupon to receive the discount from your ad.
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Q.
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Why did I receive my order in separate packages? |
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A.
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Our aim is to get your order to you accurately and quickly. To
maintain efficiency in our manufacturing plant, we ship products as soon as
they are complete. This means parts of an order could be packaged
separately--especially if you've ordered multiple products. All items in your
order should arrive within 5 days of the first package. If you have questions,
please contact Styles Customer Service via our web site or by telephone:
1-800-356-0353 |
Online Ordering Questions:
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Q.
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How do I place an order on the site?
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A.
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1. Select a product category from the top navigation bar (checks,
labels, etc.).
2. Select a sub category to see the designs you prefer.
3. Select a design.
4. Select which products from that design you would like to order (checks,
checkbook cover, labels, etc.) in the Order Now box.
5. Click on Add to Order.
6. You can either Checkout (by clicking on Checkout) or use the Continue
Shopping link to continue browsing our site. |
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Q.
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What should I check first if my computer's experiencing problems with the site?
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A.
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The most likely problem is that your browser is a version older
than 5.0. For optimum performance with Styles Checks' site and others
throughout the web, you should upgrade your browser to a recent version.
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Q.
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What browsers are required for ordering online with Styles?
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A.
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To place an order online with Styles, your web browser should be a
version 5.0 or higher. Our site is optimized to work with both Internet
Explorer and Netscape. In addition to a newer browser version, ordering online
requires certain browser features to be enabled. You must be enabled to accept
cookies because we use cookies to hold information about your order. Javascript
must also be enabled in your browser for you to access functions necessary to
place your order.
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Q.
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Are the colors on screen exactly the same as the products?
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A.
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The accuracy of color depends upon your specific monitor. We've
made every effort to represent images of checks and all other products
accurately. Due to the wide range of computer monitors and color displays, you
should consider the colors you see on your screen to be representational.
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Q.
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Can I pay for my online order via credit card?
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A.
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For orders placed through our online ordering system, we accept
VISA, MasterCard, Discover and American Express. We will authorize your card
for the purchase amount when you place your order online. We will not actually
charge your credit card account until we ship your order.
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Q.
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Can I place the order online if the address on my checks differs from my credit
card billing address?
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A.
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If you have a check in your order, your shipping and billing
information will be pre-populated from your check personalization. For security
reasons, we require that your shipping and billing addresses be the same when
placing an online check order, but these can be edited to be different from
your check personalization. All check orders are subject to address
verification procedures to ensure against fraud.
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Q.
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How will I know if Styles has received my online order?
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A.
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You will receive an Order Confirmation Page as soon as you place
your order. Soon after, you will receive an e-mail confirming your order. The
email will contain an order confirmation number which you can use to check
Order Status on our site.
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Ordering By Mail:
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Q.
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What information do I send to place a new order with Styles Checks?
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A.
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You need to send in the following items:
1) Voided Check from your current supply
2) Deposit Slip (also from current supply)
3) A completed Order Form
4) Payment Check made payable to Styles Checks.
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Q.
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If my account is new and I don't yet have checks, what do I send in to Styles? |
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A.
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When you open a new account, your bank will issue you temporary
checks. You can send in one temporary check with the word "void" written on it and one temporary
check for payment. PLEASE NOTE: You need to send originals that are encoded
with your bank's routing number and your account number. |
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Q.
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How do I order if I've used all my existing checks?
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A.
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First time orders must include a voided check and a payment check from the same
account; this is for our customers' protection. If you've used all the checks
from your current supply, you can get temporary checks from your bank. You can
send in one temporary check with the word "void" written on it and one temporary check for payment.
PLEASE NOTE: You need to send originals that are encoded with your bank's
routing number and your account number.
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Q.
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Are coupons clipped from newspapers or magazines OK to send?
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A.
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Yes. During the checkout process you will be asked to enter an offer code if
you have a printed advertisement and are a first-time customer. Then print the Order
Review page and send your order to us. |
Quick Reorder Questions:
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Q.
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How do I place a Quick Reorder?
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A.
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Click the Quick Reorder button from the navigation bar on our
site. On the Order lookup page, enter the routing number and account number
printed on your checks, as well as your home zip code. That will enable us to
retrieve your previous order and display it for you. You may choose to reorder
the exact same item as before or make certain changes. For security reasons, we
do not display all personalization information from your previous order.
Payment for quick reorders can only be made by drafting the order total from
your checking account. |
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Q.
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I tried to place a Quick Reorder, but my previous order could not be found.
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A.
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There could be a number of reasons why that happened. Please call
our Customer Service Department at 1-800-356-0353 or use our regular online
ordering process to place your order. |
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Q.
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Why can't I see all of the information from my previous order?
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A.
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As a security measure, your previous personalization, such as home
address and bank information, will not be displayed. Reorders will be printed
with the exact same personalization as the previous order and will be shipped
to the same address as the previous order.
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Q.
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I want to place a reorder, but would like to pay by credit card. How can I do
this?
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A.
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To pay for your order by credit card, you must use our regular
online ordering process or call our Customer Service Department at
1-800-356-0353.
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Q.
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I want to reorder, but I need to make changes to my personalization. How can I
do this?
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A.
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To reorder with personalization changes, you must use our regular
online ordering process or call our Customer Service Department at
1-800-356-0353.
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Product and Price Questions:
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Q.
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What types of checks can I order from Styles?
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A.
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Our company produces checks in both single and duplicate check
format:
Single Checks are the standard format. They are one-part
checks that are bound together in a book. There are 125 Single checks in each
box. All Styles designs are available in Single format.
Duplicate Checks are similar to Singles, except each check is
backed by carbonless copy. When you fill out your check, you tear out the check
portion like always. The copy part stays in the book so you have an instant
copy of each check you write. With Duplicates, you no longer have to panic if
you forget to record a check because you still have a copy to refer to. Each
box contains 100 Duplicate Checks, and all Styles designs are available in
Duplicate format.
Image by Styles also offers Top-Stub check formats and
Desk Sets in select designs.
Click Here for more information on Check
Formats. |
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Q.
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Why doesn't Styles offer checks with identification photographs?
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A.
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When photographic technology for financial documents has been
perfected, it is an option our company will consider seriously. Until that
time, we implement proven anti-fraud devices such as Security Screen and
MicroPrint Signature Line. These are universally recognized security features
that all financial institutions can process and support.
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Security Questions:
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Q.
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Will my Styles Checks include security features to prevent and detect check
fraud?
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A.
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The lock icon to the right of the word "Dollars" indicates the
check contains security features to prevent and detect check fraud. Some of
these features include: Micro-Security Print is very small print that will
break up if someone attempts to photocopy your check. Chemical Protection and
Erasure Protection produce stains or spots if someone tampers with your check.
And the Security Screen on the back of each check signals an "Original
Document" from a reproduction. Other features are not disclosed to provide even
greater protection. All security features exceed financial industry
requirements.
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Q.
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Is it safe to order checks from someone other than my bank? |
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A.
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It is safe to order from Styles Checks. The standards Styles must follow are
exactly the same as the check printers used by your bank.
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Q.
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Will my personal and financial details be protected when I order online?
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A.
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Maintaining your security is a priority for Styles Checks. Our web
site uses a secure server and encryption technology. Any information you submit
via our web site is encoded, and only our company can read it. Every time you
write a check, your account details are made public. We take our responsibility
for handling and protecting your information very seriously. Our procedures
include numerous security evaluations to monitor your order until it is safely
in your hands.
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Bank Comparison Questions:
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Q.
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What are the main differences between bank checks and checks from Styles? |
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A.
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Ordering from Styles gives you many more check designs to choose
from. Styles allows you to customize your order exactly as you wish. Banks
don't print the checks they sell; they contract with national check printers.
When you order from Styles, you're ordering direct from the manufacturer, so
you save money.
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Q.
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Is it safe to order checks from someone other than my bank? |
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A.
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It is safe to order from Styles Checks. The standards Styles must follow are
exactly the same as the check printers used by your bank.
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Q.
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If I don't order checks through my bank, can the bank refuse to process them?
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A.
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Regardless of where you purchase your checks, your bank cannot
refuse them. It is important, however, that you are certain your checks are
printed to universal standards used in the financial and retail industries.
Styles Checks meet or exceed all standards established by the American National
Standards Institute (ANSI). These are the very same standards any printer who
contracts with a bank must follow.
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Q.
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How can Styles produce exclusively designed checks for less than
banks charge for plain ones? |
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A.
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Your bank supplies checks not only as a service, but to make
money. The prices your bank charges for checks must be high enough for both the
printer and the bank to make a profit. In other words, banks' prices are higher
because they have to mark up twice--once for the bank and once for the printer.
When you order direct from the manufacturer with Styles, there is no middle
layer to inflate prices and slow down service.
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©2009 The Styles Check Company All Rights Reserved • P.O. Box 2200 • Alexander, AR 72002-2200 • 1-800-356-0353
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